Storage Units at 8501 Rockville Rd in Indianapolis, IN 46234

Abby Very helpful!!!

Extremely polite and professional. Abby has been extremely helpful with my issues. I am very pleased with my overall experience.

Abby was so helpful after we were in a panic about our unit being too small, she immediately checked for larger unit availablility and had us switched over in no time at all. She was very kind friendly through the whole interaction. Very engaging and enthusiastic about working at securcare self storage.

Abby is very professional and provided exceptional customer service in a timely manner. She is very kind and helped my loving mother find what she was looking for to accommodate her storage needs. Abby guided us to multiple sized units until we found the one we needed. The process was easy and my loving mother feels secured with her decision for SecurCare lease.

Great customer service. Abby was very informative and pleasant. I appreciated the time she took to make sure I was comfortable with purchase. Would definitely recommend them to anyone needing storage facility.

Lady in the office is awesome

Awesome persoality

Abby attended to and oh my she is so welcoming and amazing , I had to stress her a lot and she never complained. Thanks abby

Rented a unit over the weekend, I had made a mistake in the unit I wanted, so I went in the office today and the lady was able to fix it and gave me a better option and better price! Super friendly and helpful!!

Problem with the gate had to get help opening up👍👍

Great customer service and product knowledge. Abby was very helpful.

I had a great experience here. Abby in the office was very helpful and knew what she was talking about. She took the time to take me around to show me the sizes when I was unsure what I needed. The office was clean and orderly and the prices were reasonable.

Abby was very knowledgeable and polite. She showed me around the property and helped me choose the storage best for me. Thanks!

Scott was so very helpful and very polite. His service was very simple and easy going. It's always good coming across good people thats willing to take the time to help.

Abby is so fantastic. I accidentally put a review for the other Rockville Road, Avon, IN location. She went above and beyond to assist me yesterday with 2 storage units. The call center gave me incorrect information and my 6th sense told me to contact the local office. Abby was so delightful and helpful. She assisted me with the units, gave me all of the information I needed and even took the time to walk to the units to make sure it was close to the door so that the movers who will be coming with a big truck didn't have to walk as far for climate control. I was so happy that Abby was the one who assisted me. She truly is an asset to this organization and has an incredibly pleasant and customer-focused disposition. She is A plus 10 stars and I can't wait to meet her. She's seriously so helpful, friendly, kind, courteous, informed and as mentioned--ABOVE and BEYOND with the customer service. SO IMPRESSED! Thanks Abby!!!

Abby is fabulous

Great!

Ladies at the front desk were extremely kind and helpful.

Antje and melissa are very good to me

Melissa and Antje's customer service is excellent!

I received excellent service from Nathan at the west side location. He is knowledgeable, detailed, and efficient. He took extra time to make sure the unit met my needs. Above all, he was very kind to help expedite my rental since I was on a tight timeline. Thanks, Nathan!

I caused myself to be double-charged when I reserved a unit & when I called the location & explained to Nathan what happened, he promptly took care of the situation & got me my money refunded as he promised!! GREAT customer service!!!😊

Nathan was a HUGE help & I SO APPRECIATE his prompt attention to solving the problem I had!! I owe him a great big THANK YOU for getting my refund to me as soon as he promised he would!!!

Easy reserving, need better lighting east side outside. Need to fill potholes and clean up outside storage.

Outstanding

Ease of renting unit was great, met with Nathan (I think) on Saturday and he explained where unit was, how to access and even went out with us to make sure code worked. Unit was clean and dry as expected!

Nathaniel, very helpful and very informative, pleasant. Thank you 😊

Nathan is very knowledgeable and helpful Thanks

customer service was excellant from Antje helped me with paperwork

Antje and Nate are 5* customers service

Natalin was a great help.. thank you so much!

Antje was very helpful.

Good staff having little trouble with gate but had fellow there keeping an eye on peoples property while gate was out of commission staff going extra steps to provide safety for your belongings

Site manager Nate Grady did and does a great Job. That is why I have returned for the third summer season. He just needs some help from the home office in upkeep of the facility. Potholes fixed and re-paint numbers and line markers in outdoor spaces.

The .manager gave me all the help that was needed. No problems. I finished up in person, and that process was the easiest. Online expected me to finish up there, but that wasn't necessary.

Fast and efficient

Everything went very well with renting my storage units.

Very well.

Very great service from the manager he not only did he take care of my storage he did it with kindness thankyou so much.

Very professional and Kind.

The office staff was phenomenal

Your office staff was Phenomenal

Excellent service and great management

Great help me right out

Easy

Very friendly office personnel, (I spoke with Nathan, and he was so sweet and funny, and clearly an asset to any company dealing with customer service) very easy to get set up into a nice quality unit, I highly recommend this location.

Used this facility for about a full year. Never had any issues. Nice staff and good location. Would use them again in the future.

Great place secure lots of video ams on site

This place is great and affordable.. Nate Is super cool and I fully recommend you check here first before you waste money anywhere else...

EXCELLENT SERVICE and Great price 👍

Really friendly service! Did most of the business over the phone and was super simple. When we arrived just had to prove we had paid the insurance and had no issues at all. Nathan I believe was the name of the gentleman that helped us and he was great.

Nathan is awesome!

Everyone I dealt with was very friendly and helpful in the process.

Keep raising the price

Their employees seem nice enough

Fantastic place for storage.Real good about payment reminders.Friendly staff.Great experience!

Wonderful

Great clean safe place to store your items. Also very nice owners, I appreciate them alot.

I showed up ten minutes before they closed. Instead of closing and telling me to come back tomorrow the manager brought me in, showed me some storage units and helped me get set up. He even gave me a free lock when I explained I was on a very tight budget. That goes beyond your average costumer service and I highly recommend this facility if you want friendly staff in a nice location.

Miss Jennifer was the best help to me and my family on getting our unit and was so polite I appreciate her help so much and secure cares help

Good storage place.

Jennifer was so generous to assist us as we moved from two units into one. Thank you Jennifer for your patience with us as we made this move!

Jennifer, Did a wonderful job and meeting my needs to finding a storage unit. She was so very nice. So helpful, answered every question. Made me feel good. She was so polite, friendly, helpful, kind and sweet. I will tell everyone to come here for their storage unit needs! Keep up the great work! Thanks! 2-17-18.

Jennifer is such a sweet and awesome person! The rental process was easier than I thought and Jennifer was so patient. No matter how many questions I had, she answered them. More businesses should have employees like Jennifer who genuinely care about the customers.. Thanks Jennifer!

Bethany was amazing and she helped me and made it easy to access my storage unit. Auto pay was amazing thanks Bethany :)

Rental process was very smooth. Clay was great to work with. He worked with me to make sure my storage needs were met and was very helpful in making the process easy and finding the best unit for my needs. He answered all of my questions and helped me to feel comfortable and that I have made the right choice in local storage facilities. This facility used to be owned by a different company and I almost didn't use them because I wasn't impressed with how the facility was run by the previous owners. Since SecurCare took over the property it is a big improvement and I like that there is now staff on site that can help you and answer questions. There appears to be very good security here.

Clay has always been willing to work with us when we are behind on our payments. He is very friendly and very trustworthy too.

Spacious storage rooms

The property manager, Clay, is very responsive when I call him. I believe he has given out his personal phone number to allow customers better access since the current leasing office is not on site and the onsite office is not yet completed. Unlike other properties where I was have to make multiple calls to get information, Clay has always returned calls within a few hours, if not immediately. The parking spots are not laid out very well for moving large trailers into them (limited turning/entry space.)I

Good security and pricing