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SecurCare Self Storage FAQs

General Questions | Contacting Us | Hours & Gate Access | Online Account | Payments Units & Leasing

General Questions:

How do I reserve a storage unit?

  • Select “Find a Unit” from the top menu.
  • Select your state and preferred location from our new and improved location map.
  • From there, you’ll land on the location’s facility page. Scroll down and select “rent” on the unit size that’s best for you.
  • Fill in your information and a storage specialist will reach out to you within 24 hours to confirm your reservation.

You can also simply scroll down and enter your location in the “Find a Storage Unit Near You” section of the homepage.

What size storage unit should I get?
Determining the size of your storage unit is a breeze with our Size Guide. If you still have questions about what size unit you need, contact us!

Should I get a climate-controlled storage unit?
You should place any items that have a sensitivity to extreme temperatures in a climate-controlled unit. Learn more about what items need a climate-controlled storage unit on the storage features section of our website.

Contacting Us:

How do I find my location’s contact information?
To find your location's contact information, just visit "Find a Unit" from the top menu, select your state and scroll down to find your location. We've listed the phone number of each location right under the address. 
Additionally, you can scroll down and enter your location in the "Find a Storage Unit Near You" section of the homepage.

How do I get into contact with someone at SecurCare?
There are several ways to reach us during business hours! The best way to get ahold of us is to call or stop by your local SecurCare store. You can also call our customer service line at 877-640-8133, message us on social media or email us at info@securcare.net.
Still having trouble? Visit our ”Contact Us” page for assistance. 

How do I get in contact with your customer service team?
You can reach our customer service center at 877-640-8133 during the hours below:
Mon - Sat: 6:00 AM - 9:00 PM MST
Sun: 8:00 AM - 5:00 PM MST

Hours & Gate Access:

What are my access hours?
Most facilities offer gate access from 6:00 AM until 10:00 PM. Office hours are from 10:00 AM – 6:00 PM. Please check with your local storage facility for more details.

What should I do if I get locked in? 
For the safety of our other tenants' units, our gates lock at 10:00 PM and cannot be reopened until they unlock again at 6:00 PM. If anyone does accidentally get stuck, our customer service line is available until 9:00 PM. After that, we urge our customers to call 911 for assistance. 

Online Account:

How do I sign up for an online account?
Please contact your Store Manager or call us at 877-640-8133 for assistance with creating your online account.

I forgot my password. What should I do?
Choose “Forgot Password” at the bottom of the “Pay Online” page.  Enter your location and phone number to recover your password.

What if I don’t remember the phone number or email I used for my account?
Please contact the Store Manager directly or contact our customer service team at 877-640-8133 to recover this information.

Payments:

Can I pay my bill online?
Yes! Paying online is simple with our new and improved website.

  • Just select "Pay Online" from the top right corner of our homepage.
  • Select "Sign In" after you've filled out your information.
  • From there, you'll be able to pay online through our payment portal.

If you have trouble signing in, please contact your store manager for assistance.

If I am late in making my payment this month, can I still pay online?
Yes, you can pay anytime online. Any additional fees related to your account will be shown as due.

What is SecurCare Self Storage’s late payment policy?
SecurCare Self Storage requires online accounts to be paid in full and cannot accept partial payments. Please refer to your rental agreement to obtain specifics about the late fees. You may also contact the store manager for assistance.

What type of card payments do you accept?
All locations accept Visa, MasterCard, and Discover. Select locations accept American Express, please check for specifics on the website location pages. 

I have multiple units; will all of these units show up in my online account?
Yes, if you have requested your units to be “linked” to one another under your account you will see all of your units. However, if you have units at multiple facilities, you will need to log in separately under each location.

I want to pay multiple months on my unit, can I do this through my account?
Yes. You can pay up to four months at one time online.

Units & Leasing Terms:

Am I tied to a long-term contract?
No. Our leases are month-to-month.

Do I have to give a 30-day notice to vacate my unit?
We request that you give our manager a 5-day notice before moving your belongings out of your unit.

I will be vacating my unit soon, can I move-out online?
Move-outs are not available on-line. Please notify the manager per the terms of your Rental Agreement regarding the vacating of your storage unit.

Will you prorate my rent if I move out early?
No. SecurCare does not prorate rent for any reason.

My address information has changed. Can I update this information on the website?
No, you must contact your property manager as soon as possible, via phone or mail about address changes so we can notify you of price increases, move-out notices, and important facility updates. 

Phone: 877-640-8133

Mail: SecurCare Self Storage
2345 Academy Pl
Colorado Springs, CO 80909

Will you ever enter my storage unit?
No, our staff does not have access to your storage unit once you sign your lease. 

Do you keep a key to my lock at the office?
No, you are the only person who has the key to your lock. We do not keep keys on file unless you choose and authorize us to do so.

How do I replace my key?
In order to maintain the security of your belongings, only our customers have keys to their unit. Should those keys be lost or misplaced, contact us to schedule a lock removal and replacement for a small fee.