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PRIVACY POLICY

Effective as of January 1, 2020

Last updated September 28, 2021

INTRODUCTION

National Storage Affiliates (“NSA,” “we,” “our,” or “us”), respects the privacy of your information. This Privacy Policy is designed to assist you in understanding how we collect, use and safeguard the information you provide to us in using our website www.securcareselfstorage.com (the “Site”) and the services provided through our Site (collectively, the “Services”).

From time to time, we may change this Privacy Policy. If we do, we will post an amended version on this webpage. Please review this Privacy Policy periodically.

ABOUT NATIONAL STORAGE AFFILIATES

NSA is a self-administered, self-managed real estate investment trust, dedicated to the ownership, operation and acquisition of self storage facilities. Certain of NSA’s stores are operated by us under our SecurCare Self Storage brand.

COLLECTING AND USING INFORMATION

Personally Identifiable Information We Collect Online

We may collect Personally Identifiable Information from you through your use of the Site and Services. “Personally Identifiable Information” is individually identifiable information about an individual consumer that we collect online and that we maintain in an accessible form. We collect the following types of Personally Identifiable Information.

Information You Provide

We may collect the following Personally Identifiable Information that you voluntarily provide to us:

• Reserve a Unit. If you use our reservation feature, we will collect your first and last name, email address, and telephone number. If you use our online leasing feature, we will collect your first and last name, email address, postal address, telephone number, credit card number, military or veteran status, driver’s license number, initials and electronic signature, and insurance policy number or other evidence of insurance if you do not participate in our tenant protection or tenant insurance program.

• Careers. If you apply for a job, you will be directed to a third-party website hosted by Jazz HR and asked to provide your first and last name, postal address, email address, telephone number, languages spoken, resume, and other employment-related information. If you apply for a job, we, through the third-party website, will collect this information. You may also voluntarily disclose other information such as gender, race and ethnicity. Jazz HR’s privacy policy is available here.

• Contact Us. If you contact us through the Site, we will collect your name, email address, and telephone number. You also have the option of sending us a message, which may result in you providing additional Personally Identifiable Information.

Information as You Navigate Our Site

We automatically collect certain Personally Identifiable Information through your use of the Site and Services, such as the following:

• Usage Information. We collect information such as which of the pages on the Site that you access, the frequency of access, and what you click on while on the Site.

• Device Information. We collect information about the device you are using, such as hardware model, operating system, application version number, and browser.

• Mobile Device Information. In addition to the Device Information listed above, when you access our Site via a browser on your mobile device, we collect and aggregate information about whether you are accessing the Site via a mobile device or tablet, device type, and carrier.

• Location Information. We collect location information from Site visitors on a city-regional basis.

Third Party Information

In some cases, we may receive certain Personally Identifiable Information from you about a third party. For example, to reserve a storage unit, you may provide the name, email address, and personal phone number of a third party. If you submit any Personally Identifiable Information about another individual to us, you are responsible for making sure that you have the authority to do so and to allow us to use their Personally Identifiable Information in accordance with this Privacy Policy.

How We Use Your Personally Identifiable Information

We use the Personally Identifiable Information we collect to provide the Services to you, to improve our Services and Site, and to protect our legal rights. In addition, we may use the Personally Identifiable Information we collect to:

• Lock-in your online rate for, or complete, a storage unit rental;

• Help you to find a storage unit near you;

• Update the availability of our storage-unit inventory;

• Contact you regarding our products and services that we feel may be of interest to you;

• Communicate with you about our Site or Services or to inform you of any changes to our Site or Services;

• Review your job application;

• Provide support;

• Maintain and improve our Site and Services;

• Defend our legal rights and the rights of others;

• Efficiently conduct, maintain and operate our business; and

• Comply with applicable law.

How We Share Your Personally Identifiable Information

We may share the information that we collect about you in the following ways:

• With service providers to allow us to provide our services to you (such as technology providers that provide software to store and process customer information);

• With service providers who perform data or Site-related services on our behalf (such as email, hosting, maintenance, backup, analysis, etc.);

• With service providers to prepare, deploy and analyze advertising content;

• To the extent that we are required to do so by law;

• With service providers who perform services on our behalf relating to the management and operation of our business;

• With service providers who perform services on our behalf relating to prospective employees;

• In connection with any legal proceedings or prospective legal proceedings;

• To establish, exercise, or defend our legal rights, including providing information to others for the purposes of fraud prevention;

• To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that Personally Identifiable Information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that Personally Identifiable Information;

• To any other person or entity as part of or in connection with any business or asset sale; and

• To any other person or entity where you consent to the disclosure.

COOKIES AND OTHER TRACKING TECHNOLOGIES

How We Use Cookies

Like many other companies, we use cookies and other tracking technologies (such as pixels and web beacons) (collectively, “Cookies”). “Cookies” are small files of information that are stored by your web browser software on your computer hard drive, mobile or other devices (e.g., smartphones or tablets). We use Cookies to:

• Estimate audience size and usage patterns;

• Understand and save your preferences for future visits, allowing us to customize the Site and Services to your individual needs;

• Advertise new content and services that relate to your interests;

• Keep track of advertisements and search engine results;

• Compile aggregate data about site traffic and site interactions to resolve issues and offer better site experiences and tools in the future; and • Recognize when you return to the Site.

We set some Cookies ourselves and others are set by other entities. We use Cookies set by other entities to provide us with useful information to help us improve our Site and Services, to conduct advertising, and to analyze the effectiveness of advertising. For example, we use Cookies from Google and other similar companies.

How You Can Opt-Out of Cookies

Browser Settings

Cookies can be blocked by changing your Internet browser settings to refuse all or some Cookies. If you choose to block all Cookies (including essential Cookies) you may not be able to access all or parts of the Site.

You can find out more about Cookies and how to manage them by visiting www.AboutCookies.org or www.AllAboutCookies.org.

Platform Controls

You can opt out of Cookies set by specific entities by following the instructions found at these links:

• Google: https://adssettings.google.com

• Facebook: https://www.facebook.com/about/ads

Advertising Industry Resources

You can understand which entities have currently enabled Cookies for your browser or mobile device and how to opt-out of some of those Cookies by accessing the Network Advertising Initiative’s website or the Digital Advertising Alliance’s website. For more information on mobile specific opt-out choices, visit the Network Advertising Initiative’s Mobile Choices website.

Please note that these opt-out mechanisms are specific to the device or browser on which they are exercised. Therefore, you will need to opt out on every browser and device that you use.

THIRD PARTY PROCESSORS

To ensure that your Personally Identifiable Information receives an adequate level of protection, we have put in place procedures with the service providers we share it regarding the protection of that information. For example, we use payment providers to process your credit card transactions when you use our pay your bill online feature. If you use that feature, you will be directed to a third-party payment processor where you will be asked to login to process your transaction. We do not collect or receive the information provided to payment processors.

GOOGLE ANALYTICS

We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses Cookies or other tracking technologies to help us analyze how users interact with the Site and Services, compile reports on their activity, and provide other services related to their activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a returning visitor, and any referring website. The technologies used by Google Analytics do not gather information that personally identifies you. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies. To learn more about Google’s partner services and to learn how to opt-out of tracking of analytics by Google, click here.

Google reCAPTCHA

We use Google reCAPTCHA, a free service provided by Google, Inc., to protect our Site from spam and abuse. Google reCAPTCHA uses advanced risk analysis techniques to decipher humans and bots. Google reCAPTCHA works differently depending on what version is deployed. For example, you may be asked to check a box indicating that you are not a robot or Google reCAPTCHA may detect abusive traffic without user interaction. Google reCAPTCHA works by transmitting certain types of information to Google, such as the referrer URL, IP address, visitor behavior, operating system information, browser and length of the visit, cookies, and mouse movements. Your use of Google reCAPTCHA is subject to Google’s Privacy Policy and Terms of Use. More information as to Google reCAPTCHA and how it works is available here.

“DO NOT TRACK” SIGNALS

Some internet browsers incorporate a “Do Not Track” feature that signals to websites you visit that you do not want to have your online activity tracked. Given that there is not a uniform way that browsers communicate the “Do Not Track” signal, the Site does not currently interpret, respond to or alter its practices when it receives “Do Not Track” signals.

MARKETING COMMUNICATIONS

To unsubscribe from our marketing emails, please click the unsubscribe link included in the footer of our emails. You also may submit a request to us at nsa-marketing@nsareit.net.

SECURITY

We maintain commercially reasonable security measures to protect the Personally Identifiable Information we collect and store from loss, misuse, destruction, or unauthorized access. However, no security measure or modality of data transmission over the Internet is 100% secure. Although we strive to use commercially acceptable means to protect your Personally Identifiable Information, we cannot guarantee absolute security.

THIRD PARTY LINKS

The Site and Services may contain links that will let you leave the Site and Services and access another website. Linked websites are not under our control. Except as stated below, this Privacy Policy applies solely to Personally Identifiable Information that is acquired by us on this Site and Services. We accept no responsibility or liability for these other websites.

CHILDREN’S PRIVACY

The Site and Services are not intended for children under 13 years of age. We do not knowingly collect, use, or disclose personal information from children under 13.

NOTICE TO CALIFORNIA RESIDENTS

The California Consumer Privacy Act (CCPA) requires that we provide California residents with a privacy policy that contains a comprehensive description of our online and offline practices regarding the collection, use, disclosure, and sale of personal information and of the rights of California residents regarding their personal information. This section of the Privacy Policy is intended solely for, and is applicable only as to, California residents. If you are not a California resident, this does not apply to you and you should not rely on it.

The CCPA defines “personal information” to mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. Personal information does not include publicly available, deidentified or aggregated information. For purposes of this “NOTICE TO CALIFORNIA RESIDENTS” section we will refer to this information as “Personal Information.”

Right to Know About Personal Information Collected, Disclosed, or Sold

If you are a California resident, you have the right to request that we disclose what Personal Information we have collected about you in the 12-month period preceding your request. This right includes the right to request any or all of the following:

(1) Specific pieces of Personal Information that we have collected about you;

(2) Categories of Personal Information that we have collected about you;

(3) Categories of sources from which the Personal Information was collected;

(4) Categories of Personal Information that we sold (if applicable) or disclosed for a business purpose about you;

(5) Categories of third parties to whom the Personal Information was sold (if applicable) or disclosed for a business purpose; and

(6) The business or commercial purpose for collecting or, if applicable, selling Personal Information.

The CCPA defines “sell” to mean selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a California resident’s Personal Information to another business or a third party for monetary or other valuable consideration.

Collection of Personal Information

We currently collect and, in the 12 months prior to the Last Updated date of this Privacy Policy, have collected the following categories of Personal Information about California residents directly from them:

• Identifiers (name, email address, postal address, internet protocol address, and driver’s license number and, if storing a vehicle, license plate number)

• Telephone number

• Signature and initials

• Records or products purchased

• Military or veteran status

• Imagery of face (driver’s license picture and CCTV)

• Credit card number

• Bank account number (if a customer pays by check, we hold this information until the check is deposited)

• Insurance policy number / other financial information (we collect a copy of a certificate/ evidence of insurance carried if the customer does not participate in our tenant protection program; if the customer is storing a vehicle; we also may collect this when we obtain evidence of auto insurance)

• Customer number (account ID or tenant ID)

• Audio (CCTV/photographs)

• Unique personal identifiers (device identifier; cookies, beacons, pixel tags, mobile ad identifiers, or other similar technology; customer number, unique pseudonym or user alias; telephone numbers, or other forms of persistent or probabilistic identifiers that can be used to identify a particular consumer or device)

• Geolocation data

• Internet or other electronic network activity information (browsing history; search history; and information regarding consumer’s interaction with website, application or advertisement)

• Professional or employment related information (including employment history)

In addition, if we engage in acquisition due diligence with a potential seller or business partner, we may collect some limited personal information of California residents from the seller or business partner such as rent rolls, which include renter names.

In addition to the purposes stated above in the section “COLLECTING AND USING INFORMATION,” we currently collect and have collected the above categories of Personal Information for the following business or commercial purposes:

• Auditing related to a current interaction with the consumer and concurrent transactions, including, but not limited to, counting unique visitors, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards

• Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity

• Debugging to identify and repair errors that impair existing intended functionality

• Short-term, transient use, provided that the personal information is not disclosed to another third party and is not used to build a profile about a consumer or otherwise alter an individual consumer’s experience outside the current interaction, including, but not limited to, the contextual customization of ads shown as part of the same interaction

• Maintaining or servicing accounts

• Processing or fulfilling orders and transactions

• Providing customer service

• Verifying customer information

• Enabling or effecting, directly or indirectly, a commercial transaction

• Providing advertising or marketing services

• Providing analytic services

• Acquiring and selling self storage facilities and related properties, including identifying and conducting due diligence on such facilities and properties and negotiating transaction agreements

Disclosure of Personal Information

The following table identifies the categories of Personal Information that we disclosed for a business purpose in the 12 months preceding the Last Updated Date of this Privacy Policy and, for each category, the category of third parties to whom the Personal Information was disclosed.

Category of Personal Information Categories of Third Parties to Whom Personal Information was Disclosed
Identifiers (name, email address, postal address and driver’s license number and, if storing a vehicle, license plate number); telephone number; signature and initials; records of products purchased; military or veteran status; imagery of face (driver’s license picture, credit card number) • Service providers to allow us to provide our services to you (such as technology providers that provide software to store and process customer information)

• Service providers to allow us to conduct and manage our business, including human resources services providers

• Government entities

• Litigants

• Insurance companies and adjusters

*See also below
Bank account number (if a customer pays by check, we hold this information until the check is deposited) Financial institutions
Insurance policy number / other financial information (we collect a copy of a certificate/ evidence of insurance carried if the customer does not participate in our tenant protection program; if the customer is storing a vehicle; we also may collect this when we obtain evidence of auto insurance); customer number (account ID or tenant ID) • Service providers to allow us to provide our services to you (such as technology providers that provide software to store and process customer information) • Service providers to allow us to conduct and manage our business, including human resources services providers

• Government entities

• Litigants

• Insurance companies and adjusters

*See below
Audio (CCTV/photographs) • Service providers to allow us to conduct and manage our business

• Government entities

• Litigants

• Insurance companies and adjusters
Cookies, beacons, pixel tags, mobile ad identifiers, or other similar technology; IP address • Data analytics provider

• Advertising networks

Please see “Cookies and Other Tracking Technologies” section above for more information as to our use of cookies
Professional and employment related information (including employment history) Service providers to allow us to conduct, administer and manage our business, including human resources services providers


* We do not share this customer information with the entity we utilize to provide tenant protection at the time of collection (i.e., when a customer signs up for our tenant protection plan). However, if a customer files a claim as part of our tenant protection program, we will share the customer’s name, telephone numbers, email address, postal address and claim forms with the entity we utilize to provide tenant protection. This is done at the specific direction of the customer making the claim.

As of the Last Update date of this Privacy Policy, we do not sell Personal Information to third parties. We previously sold the following category of Personal Information to third parties during a portion of the 12 month period preceding the Last Update date of this Privacy Policy.

• Cookies, beacons, pixel tags, mobile ad identifiers, or other similar technology

We do not knowingly collect or sell the Personal Information of minors under 16 years of age.

Right to Request Deletion of Personal Information

If you are a California resident, you have the right to request that we delete the Personal Information about you that we have collected. However, per the CCPA, we are not required to comply with a request to delete if it is necessary for us to maintain the Personal Information in order to, for example, complete a transaction, detect security incidents, comply with a legal obligation, or otherwise use the Personal Information, internally, in a lawful manner that is compatible with the context in which you provided the information.

How to Submit a Request to Know or Delete

You may submit a request to know or delete by completing our webform available here, submitting a form in person at one of our locations, or calling us at 1-855-786-0957.

Our Process for Verifying a Request to Know or Delete

We will comply with your request upon verification of your identity and, to the extent applicable, the identity of the California resident on whose behalf you are making such request. We will verify your identity either to a “reasonable degree of certainty” or a “reasonably high degree of certainty” depending on the sensitivity of the Personal Information and the risk of harm to you by unauthorized disclosure or deletion as applicable.

For requests to access categories of Personal Information and for requests to delete Personal Information that is not sensitive and does not pose a risk of harm by unauthorized deletion, we will verify your identity to a “reasonable degree of certainty” by verifying at least two data points that you previously provided to us and which we have determined to be reliable for the purpose of verifying identities.

For requests to access specific pieces of Personal Information or for requests to delete Personal Information that is sensitive and poses a risk of harm by unauthorized deletion, we will verify your identity to a “reasonably high degree of certainty” by verifying at least three pieces of Personal Information previously provided to us and which we have determined to be reliable for the purpose of verifying identities. In addition, you will be required to submit a signed declaration under penalty of perjury stating that you are the individual whose Personal Information is being requested. Right to Opt-Out of Sale of Personal Information

If you are a California resident, you have the right to direct businesses to stop selling your Personal Information. We do not sell Personal Information as it is defined in the CCPA.

Right to Non-Discrimination for the Exercise of a California Resident’s Privacy Rights

We will not discriminate against California residents if they exercise any of the rights provided in the CCPA as described in this section “NOTICE TO CALIFORNIA RESIDENTS.” As such, we will not deny goods or services to that California resident; charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; provide a different level or quality of goods or services to the California resident; or suggest that the California resident will receive a different price or rate for goods or services or a different level or quality of goods or services. However, we are permitted to charge a California resident a different price or rate, or provide a different level or quality of goods or services, if that difference is reasonably related to the value provided to us by the individual’s data.

Authorized Agents

If you are submitting a request on behalf of a California resident, please submit the request through one of the designated methods discussed above. After submitting the request, we will require additional information to verify your authority to act on behalf of the California resident. Shine the Light Law

We do not disclose personal information obtained through our Site or Services to third parties for their direct marketing purposes. Accordingly, we have no obligations under California Civil Code § 1798.83.

ACCESSIBILITY

We are committed to ensuring the Site, including this Privacy Policy, is accessible to individuals with disabilities. Select the accessibility button in the bottom right corner of any page of the Site to open the accessibility interface, powered by accessiBe. Alternatively, please contact us as described below if you wish to access this Privacy Policy in an alternative format.

HOW TO CONTACT US

To contact us for questions or concerns about our privacy policies or practices please email us at nsa-marketing@nsareit.net.