SecurCare Self Storage - Storage Units on 4115 Heiney Road

They took care of me. I need to rent three units and they took care. I would recommend them to anybody and everybody in the pricing is not a gouging price it is fair and unlike some of the other storage companies

Te’Aundra was amazing precise and absolutely a joy to be around would recommend her and her store to everyone I know

Good and quick

Convenience, closer to my home and decent pricing.

It’s a nice big clean storage. Don’t like that there is no light inside of the storage.

It's ok if you can get people to answer the phone. If you don't mind mice getting into ur stuff I would recommend putting bait in ur units.

The office at the facility was not manned at the posted open hours. The "open" sign was flashing but nobody was there. The sign on the inner office door said they would return at 10. The self-help kiosk was not that user-friendly. I finally called command central and that person completed my lease application and sent me the unit number and gate code. Once in, the facility is clean and acceptable.

Very clean

The rental was easy and I did everything online. The reason I gave it 4 stars instead of 5, is there is absolutely nothing on their website that says the only locks are cylinder locks which you must buy from them at $17.64. Not a big deal or even expensive, I just wish they would have stated that fact. Other than that, it seems like an ok place and is the closest to my home and the guy who was the manager the day I moved everything was pretty cool.

I just rented a storage unit last month so far its going well.

Great service

Great people wonderful management.

I have to admit, in a couple of weeks things change. First is the change in the facility. There is a new guy there, think his name is Bob, has already made changes at the facility. He has only been there 2 weeks, the trash by the furniture and mostly out of the aisles is gone, he called my friend to them know about the condition of our unit, he is funny, polite, by the book guy. He is actually out there talking to people, hearing their concerns, and looks like he is acting on it, not blaming upper management like the last lady that was there did. Something that seems like was lacking before he got there. Thank you for bringing him there because I was about to help my friend move his belongings, but since seeing this we are going to stay and see what happens. I also will say publically, that I have learned about my community as well. I have witnessed, from beginning to end of most conversations I have been there for, that it seems people just automatically talk down to him. He has been stern, but fair and professional. I understand he can't personally go and fix all of the fences and fix all of the problems that have been there for months. I think we should be more understanding and see this guy is making progress. If people felt that strongly about it, they should have complained about the lady that was there, not trying to pick with the guy who has just started and already making change.

Jen did a great job making the experience good.

Getting a unit was pretty easy over the phone. However the primary email address was incorrect and nothing was mentioned about needing to purchase a cylinder lock. Luckily some was in the office I could talk to and buy one from. Wish this was mentioned over the phone before I purchased a $20 lock that now I have no use for.

Awesome manager "jenn" she's very friendly and professional.

Miss Jenn is amazing

Happy renter

I've had my belongings at this facility for awhile now and I just got a second unit. I've never had problems with this facility. The only negative thing is them raising my storage fees.

The site manager was very attentive and helpful.

Nice place. Good clean storage units

Excellent customer service! Neat and clean facility.

Awesome service, wonderful staff

So far so good the staff is extremely nice

They did a GREAT JOB getting me in on a short time line. And GREAT PRICES TOO!!

Clean facilities, easy secured access and exit.

Jen is a very lovely person and professional the storage units are clean and never had a problem with them

Great management and location.. well kept property year around...

Prices keep going up. Not seeing using much longer. Getting greedy

Good prices, very clean and nice staff

Clean, local office people are great. The call center customer service leaves a lot to be desired. They disclosed personal information without a thought to to my privacy or THE PRIVACY ACT!!! My abusive ex was given information that he never should have been able to get!!!! (The storage unit was in my name ONLY) We don't even have the same last name. I'm appalled at how easy it was for him to get the information that he did. Shame on whom ever answered his call that day!

Very helpful. Suggested options to help me get into a storage unit the best and cheapest way possible. Very friendly.

The staff is amazing!!! So helpful and Polite. Easy to talk to and get along with!!! I wont store my stuff at any other Facility!!! SecurCare Self Storage is the only storage I will ever have!!! I have told many friends bout SecurCare also!!! Thank you for all your help. Loyal Customer, Angela

Very clean and spacious storage. If you want to stack to the ceiling, this place has enormous space above the regular storage, not just a little eight foot ceiling. Ceiling gradually gets higher and probably reaches 20 ft. This is where I’m going if I ever need storage again. The employee who works there was always super nice and willing to help with your needs, great customer service.

The lady that work there so nice

They are real clean an cheap to rent

They lady in the office was very nice. Only problem I had was I paid for a 10x 15 unit and my son measured it because it looked small and it was not 10x15. I was gave a $10 discount

I found management to be friendly, serious, honest and helpful., which made signing up for a unit a pleasant experience. Superb location, nice freeway access, grounds well-kept, safe.

The local management is great. They are always friendly and helpful. The corporate level is a much different story. I have three different units and they raised the price on all three after 3 months. When trying to call in, they just give you the runaround and tell you to go to the office and have them change it. Well, local managers are not able to change prices. Be prepared to have your price jacked up after 3 months if you are going to use this company.

Secure and great workers

Great & friendly staff.

It's a secure place good

Most cameras removed. No camera's on back where needed most.

Most cameras removed. No camera's on back where needed most.

Great price. Very clean. Nice staff.

Nice place

Cheap prices and 24 hour access.

Helped my sister out by putting storage there & the place looks good & clean.

It was a fairly good place to go store your things if need be and it was super clean, and I would tell everyone to go here.

I had the BEST experience with SecurCare! Brittney was such an amazing help with getting me through the entire process. I was a complete mess! But she remained very professional and friendly! Thank you for being the first step back to a solid foundation!!

Friendly staff. Seems kinda expensive for storage units. But clean and secure.

Friendly staff very helpful if I need a storage unit I always go here

Our experience honestly speaking was GREAT!!! The day we went in to rent our unit they were in the middle of an office move. Although it was apparent their situation was not ideal regarding phone, computer and internet service issues the staff was extremely pleasant, patient and apologetic for the circumstances. I don't think anyone could beat their hospitality or their deals! We rented a 10x20 & recieved free truck rental we saved over $100! Thank you Kentucky Ave. Storage for such great service moving is stressful your staffs friendliness helped make it a little easier!

This is the most professional, clean, and efficient storage facility of any I have had an experience with. It is very convenient. Everyone I had contact was friendly, understood the service they provide, and quite compassionate in a difficult situation for me. I would recommend them to anyone needing their services.

Great place!! Never have to worry about my stuff being in storage. No problems with online payments, or with staff. Staff is very friendly, outgoing, and very helpful with anything I ask about. Prices are reasonable, security is adequate, convenient location, all in all a great place!!!

We have been with Kentucky Avenue storage for 3 years and we have been so happy.The staff is excellent and has excellent customer service skills. If you're looking for a place that's well maintained and cares about your items as much as you do and takes the time to show that, this is the place for you.

Kentucky Avenue Storage is a great place to store your things. We have been with them for 3 years and they have always been great in customer service and they bend over backwards to help anyway they can because they know that moving, etc. is stressful enough without having the hassle of trying to find the right place to put your things. The place is well taken care of, its always clean and well maintained.