Storage Units at 3601 W 96th St in Indianapolis, IN 46268

Gene was a very nice help showing me units and help me make the best decision on unit thanks a lot I would recommend her help and a raise.

OMG CLEAN WELL RESERVED AND WORKS WITH U STORAGE I AM HAPPY TO MET THE MANAGER AND CHASIER AT THE PROPERTY SHE IS AWESOME PLEASE DO GO SEE THIS UNIT IT IS PLEASANT AND AVAILABLE FOR STORAGE USE

Jaclynn was very informative and amazing!

We’ve had great experiences at the 96th street location. Jaclynn is super on top of things. She’s nice, helpful, and proactive.

Jackie was amazing, she answered all of my questions and helped me to find a solution to my issue. Jackie is definitely a great value to the team.

I spoke with Jaclynn on 5/22 to ask questions about the Process of Closing the Storage Unit. Jaclynn asked when I will be doing this and if I would Contact her, in case She would be at another Facility. I let her know I would. Jaclynn is A New Employee, However, she is very Kind and Courteous when speaking with her. I certainly Appreciate her Professionalism! Thank You Jaclynn for All your help. Linda Noel

We stopped by the office on 5/23/23 because we were having trouble with our gate code. Jaqueline was more than willing to take time out of her lunch break to help us! She was so nice and helpful, thank you so much!!

Very convenient and accessible to include great customer service by Jaclyn.

I spoke with Jaclyn today regarding my Autopay and my new card. The old card did not go through. She updated my information and took off the late fee. She was very helpful. Debbie Clark

Units are clean. We recently had an issue with a lock being placed on our unit on accident by staff. I called the next day and Jaclynn, one of the office staff, was very kind and accommodating.

Jaclynn was very helpful. Highly recommend

Had a wonderful experience! The new girl working the counter was very friendly and helped me out with all the questions I had.

Stopped into the office because I wasn't sure of the size of unit I was wanting. They were very helpful and informative.

Ashley was marvelous!!!!!

Prudence was really nice and it was really easy to move in and to move out. The manager was easy to work with, we fully recommend. When we need a storage again we will go back there

Excellent customer service!

Great service and great manager!

Great. V fast admin process. no Hassell.

Prudence is awesome. Thank you.

I used their service for almost 2 years. Very professional, clean safe and friendly. Made everything easy peasy guacamoly

It was okay.

Prudence was efficient, friendly and courteous. She took care of our storage needs.

Prudence was incredible and super professional to work with. Always had a positive experience with SecurCare.

Outstanding customer service. Person who answer the phone ( Her name is Prudence, although we did not meet face to face) went out of her way to accommodate me although it was 10 minutes before closing time on a Saturday. Unit was spotless and the area was easily accessible, right off 465. Very impressive.

No comments

After renting storage space for over three years at this location, my need for extra space has finally ended. Prudence, the Manager of this location, coiuld not have been easier to work with as I was getting ready to remove the last of my belongings. She explained the whole termination process clearly and in easy to understand language. I will look for Prudence should I ever have need for extra storage space in the future. Jim Cunning

Very good very nice

Prudence is so wonderfully helpful!

Very helpful staff. Unit clean.

The on-site manager, Ashley, is very professional and unbelievably helpful.

Ashley is the best. She is so helpful and goes above and beyond. Customer service is so important. I highly recommend them.

I like the location and the cleanliness of the storage facility. Ashley Warren is always helpful, friendly, respectful and caring to everyone she comes into contact. She will go the extra mile and help you bu any means if she can. I would recommend Securcare Storage on 96th to anyone!

Awesome service called on Monday and spook with Ashley Warren, she was very sweet and helped with answering every question I asked.

I'm will be Moving from Greenfield Indiana. SecurCare was the second placed I called to get a quote. I spoke with Ashley, she offered tips, ideas, and even went out her way to google another service that I will be in need of during my move. This will be my first time renting storage. Ashley's knowledge of how the warranty system protects me, made me feel safe in this step of my life and choosing SecurCare with my belongings.

My husband and I are looking to rent a storage place for when we move and spoke with MS Warren at the property on 96th street and she was very polite and informative about this business .

Went in with some questions and Ashley was a great help. Very friendly staff and the place looked clean and safe.

Looking for a place to keep some extra stuff. Called today and talked to Ashley. She very informative and very helpful. Will be going to see the place tomorrow. Hope it is as nice as she is.

I am new to the area & needed information on different storage packages & supplies. The young lady that answered the phone was friendly & informative. She helped me choose the appropriate size & I was therefore able to get the best value for my money. Thank you Ashley!! You are truly an asset to the company!

I want to say this storage facility is amazing. Ashley is awesome and a pleasure to work with.

love this area

I have to give the highest Kudos to Ashley at SecurCare Storage on 96th street. On Saturday I was putting some items in my storage unit. It was 32 degrees and pouring down rain and the door got stuck in the upright position. Ashley came down to help me and she stood in the pouring rain(cold) and tried her best to fix it. It turns out the lock was malfunctioning and nobody was available from the maintenance team as it was a Saturday. I was faced with trying to figure out how to move a full storage unit, in the rain, with no truck or no help...Ashley was determined to not make me to that and actually changed the lock herself. She never ONCE complained even though standing in the rain in the 32 degree cold for 40 minutes was not pleasant for either one of us. She provided the best "count on me" service I have ever received and I can't thank her enough for going the extra mile to help me!

Convenient place to store your extra junk.

Ashley was fantastic! She got back to me about my inquiry within minutes and helped me pick out the unit that was right for me. She was also very knowledgeable about her property, the types of insurance I might need and so much more. I highly recommend this business to anyone looking for storage!

Best customer service I have every experienced from a storage facility. Ashley showed me multiple units and helped me with picking the best size for my needs. So friendly and helpful. I will stay with this place just because of her help.

Great place to put things

I booked my locker online, which was fairly simple to do on your own. Once I went in to get my lock and keys and everything I needed, the man at the desk was very kind and helpful. They make sure they're facility is secure and keep out loiterers, which makes me, personally, feel safer about leaving my things in one of the lockers. Paying online each month was also fairly simple, but if you have any problems, they're reachable and will help out as needed. Checking out of the locker was also easy - just remember to put in your notice of vacation.

David is always a pleasure to work with.

David Riczo was amazing!! He got a unit made to size we needed, explained everything in detail and gave us a free month!! Excellent customer service! Walked me out to the unit and all! Definitely recommend SecurCare and David!!!

Clean

Great place, David was great to work with.

Security... & They mean it!!! Very impressive!!!

Barb was very helpful and the reason I decided to use this facility. Most prices are comparable everywhere so when in doubt go somewhere you enjoy the service and Barb was great to work with as well as a delightful conversationalist.

Quick and easy process,friendly service. Frank was very helpful

Been doing business with this location for over a year now. Barb and Frank run a clean and personable operation here. I'll recommend their location on their kindness alone!

Great storage place. Barbara was really nice

Barb was knowledgable detailed and genuine. Frank was helpful and friendly. location has an entrance code. thank you guys! we will definitely use your service again.

Great customer service, made the process fast and easy.

Clean, well kept facility with quick contracting process and good customer service.

Really nice and clean place. Along with great customer service. Frank made everything easy and quick.

Barb and Frank are great, helpful and friendly! We had an outside parking spot and our vehicle was safely stored away for the winter!

Great place and helpful staff!

Great little area tucked away in a quiet spot that is still visible enough that you feel safe. As well as a great location this place has great service! Barb is always there to help and answer questions for us. She was very informative with the lease process and additional information about the area. Cheap and month-to-month rent as well. I recommend this place to all.

Great Job. Easy to use.

Frank really made it easy for me in renting a storage unit.. He was awesome !!!!! I would definitely recommend extra space storage to friends and family... Thank you

Barb and Frank are very friendly and helpful. Nice, clean facilities. They offered a significantly better value per sq. ft when compared with other companies I've dealt with in the past.

Barbara was always pleasant and helpful...a pleasure to deal with. Very clean and convenient location

Barbara was awesome and made check in a pleasure.

Property is clean and neat, staff is knowledgeable and helpful. Most items we store are seasonal and we come and go frequently with no problems, location is also convenient.

Went in today to inquire about a storage unit and I couldn't have been more pleased with the service I received. Barbara helped me and she was an absolute sweetheart...what's more important is that she didn't even sell me anything, she had my best interests at heart and recommended I get a temperature controlled unit based on my circumstance and called over to the other establishment to make sure one was available. Tells a lot about a person and a business when they forgo a $ to do what's right and ethical...rare in today's society. Facilities were super clean, same thing with storage spaces. Would highly recommend. :-)

Great place and great workers there

I have used this storage space for the last 3 years and they have been excellent. Barb has been my constant contact since I rented my unit, and she has always been extremely kind and has always patiently listened to any concern or answered any question. :-)

Barb and Frank at Extra Space Storage are amazing people to work with. The facility is more than well maintained and their customer service is second to none. If you are looking for a fair priced and quality place to store some of your belongings, look no further!

Very good customer service. Barbara Rak always lets me know when I get packages to storage unit! I would definitely recommend Extra Space Storage to anyone!

Convenient, great manager, easy in and out access, clean grounds, secure. Great place to store those extra items!

Extra Space Storage is very convenient and well maintained. The people are very helpful and go out of their way to help out. Especially Barb, she is awesome and goes above and beyond the call of duty. Great job. I highly recommend this location.

Very clean, well kept up with. Very Kind Service. Great Prices. I love it. It's also in an ideal location for me. This is the best Storage place I have ever rented from.

Location is great! Worked with Barb for rental and she was great. Very pleasant and knowledgeable!

The place is convenient and clean. Barb is awesome and got everything set up quickly.

Very easy to work with. Very clean, and just a few blocks from our house. I would definitely recommend this to anyone looking for a storage unit both for short-term and long-term as there is no contract.

This place is clean and very friendly. Moving my stuff in was extremely easy, and they even called the next day to ask how everything went! They have locks for sale that are competitively priced so I didn't feel like I overpaid buying one on-site. They also setup my own personal key code to enter the facility that was easy for me to remember, this also made me feel like the facility was very safe and well monitored. I would definitely store items here again if I need to in the future.

Great place and people.

Having an online reservation option was a very nice thing. Busy life makes it difficult at times to be able to reach businesses during regular hours. A little problem with online web rates and followed up confirmed rates, but that more than addressed positively by Barb Rak and the management team. Barb listened to my situation, checked availability of units and then suggested an alternate option. As it turned out, the recommended unit was indeed a much better fit for us. Leasing paperwork and unit review onsite was a breeze. Barb is wonderful and made the arrangements a no brainer experience. If you need "Extra" storage, then this is the place.

Clean facility with extra friendly staff! No complaints for my 4 years of using the facility!

Excellent experience with the lady who checked me in. I have a storage unit in Illinois and her personality is different and very pleasing.

Store Mgr. Barbara was great to work with. She went out of her way to help as we were in the middle of purchasing a boat that needed storage there. Even the day I came on site to sign the documents she was very accommodating with my busy schedule. Great customer service.

Recently rented a space, and I am extremely happy. The manager Barb went out her way to make the process as smooth as possible. See was very friendly and helpful. Thanks

I loved the professionalism of Barb Rak!!!!

The facility is great and the staff at the front desk, Barb, was really helpful in getting us set up and going.

I've been storing my things at the facility for 3 years now and Barb the manager as always done an excellent job. Barb is willing to go the extra length to satisfy her customers and that is important. Since I am gone working on a ship for most of the year I had a problem with my debit card not going through. It was a situation where the company that issued me the card chose to cancel the card since the company thought someone was using my card fraudulently.I emailed Barb to see what I could do to pay and she happily took my other cr cd by email. I had to straighten out the debit card situation when I got home from the ship but Barb was there to help during a tough time when I couldn't resolve the problem till later. The facility is in a safe area and always kept nice. I'd highly recommend this facility to anyone shopping for storage space.

I currently have 3 units at this location. I moved from another location to this one because of the excellent service from Barb! She has been great to deal with since we first came for a tour of the facility. She delivers packages to our units when needed, stops by to say hello when she sees us out working, and has even offered to help us clean out a unit when she saw us working. She's always smiling and happy, and is so easy to deal with on the phone or in person. The units are in good condition and if there is ever an issue it is quickly addressed by the staff. I would highly recommend renting here if you are looking for a storage space on the NW side of Indianapolis.