Storage Units at 38255 St Clair St in Willoughby, OH 44094

I shopped many storage facilities for a period of time. I chose this storage facility based on a few factors - cleanliness, availability and customer service. The property manager, Tom was/is so friendly, helpful and has the best customer service. The grounds and buildings are always kept immaculate and clean. It is hard to find great customer service these days. You will definitely have a great customer experience with Tom.

Great service by Tom. Second time leasing a unit.

Tom is friendly, informative a true professional of SecurCare Self Storage. This storage area is dry, neat, and clean a true value. I highly recommend this storage area.

Tom's customer service was amazing, very friendly and helpful! He even went out of his way to come in and show us the space on a very snowy Sunday, which was much appreciated.

Close, clean, easy to access facility. Will definitely provide what I am looking for.

Would highly recommend,

I have been using SecurCare Self Storage in Willoughby Ohio for 5 years. Tom has done a great job managing the units. The storage units are very clean and the outside property is always in great shape - hIs summer flower beds are outstanding! I highly recommend this place for short term or long term storage needs. Tom has always been helpful whenever I have needed to downsize to a smaller unit or if I have had any questions ... he is the best!

This is the second time we have needed a storage locker in a year, and we definitely went straight back to Securcare. The facility is very clean and Tom walks through each building and inspects them on a regular basis. We have never had any concern about our belongings being safe and secure. Tom cares about our individual needs and remembered who we were from the previous rental. He makes you feel like you are his only customer.

Nice clean facility, easy access and low cost per month

Friendly staff

I found a great unit at a great price! Tom was very helpful showing us around.

I was referred to come here and I’m so glad I did! Tom was so nice and helpful! Also during this very hard time we are going through, he was very professional about keeping the 6ft distance and sanitizing everything for me! I highly recommend going here!

Very nice manager! And cool prices!

I've rented a few spaces over the years, and I can honestly say this space has been by far my favorite. The convenience is great, and the facility is always clean. The best part, the owner/manager is a true gem. I've had such a pleasure working with him during my stay, and cannot recommend him enough.

I highly recommend this location for your storage needs! We rented 2 storage units at reasonable prices. Tom, the site manager, was friendly, helpful, and patient through the entire rental process from start to finish. He always answered my questions and he explained everything to me. Moving was stressful enough, but my experience working with Tom made it much easier. Additionally, I always felt that my belongings were safe with the coded gate, security cameras, and knowing that Tom walked the site regularly to check on everything. We will certainly recommend to our friends who have storage needs. THANK YOU!!

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I just find this place which was cheaper to pay monthly but their approach and attitude was not showing good. I am deaf and I don't know about other people opinion about that place

Tom professionally takes you through the facility to find the unit that bests serves your needs as well as the paper work and payment arrangements. The facility is well monitored, and clean! My wife and I felt at ease , thanks to Tom!

Secure facility. Ok pricing with good deals for new renters.

I have nothing but good things to say about this business. I have been renting a unit for a few months here. And every single experience has been very pleasant. Everything is very clean and always well lit at night. Prices are the best around! And everytime I go to make payments or have any questions Tom is always more than helpful and polite. I actually have had a very very trying few wks and today was extremely stressful. I went into the office to pay rent late. Completely embarrassed and worried. But Tom was not only compassionate and kind, he completely changed my whole day around. I don't think he will ever know how a few kind words and an act of kindness can make a world of difference. I can not say enough about my experience there today. SO THANK YOU TOM!!!! THANK YOU FOR BEING THAT AMAZING SOUL TODAY!!! COULDN'T HAVE HAPPENED AT A BETTER TIME!!!!

Nice clean storage...with professional service.

A very nice and clean facility. Tom the manager is very nice and has always been helpful. I rented my space over 8 years. If you need added space I suggest SecurCare.

What a great experience . Tom and Jeff were both very friendly. The property is very clean and well kept. Even the storage spaces were very clean. There is great security and the process for obtaining a unit was very easy. Tom explained everything that I could expect and the contract was all online and didn't have to worry about a ton of paper. I currently have public storage which really sucked and very unprofessional . These guys were nice as well as professional. I highly recommend !

Tom is very respectful, honest and fair. He also, communicate very well concerning storage and billing. Very clean facility! Well maintained

Facility was very clean and Tom was very thorough and helpful!

Great service facility was extremely clean Tom was very helpful and friendly. Didnt take long was shown around and everything was explained would definitely recommend to others.

Definitely a great storage facility! Very clean and sec9! Customer service was extremely well and Tom was great to work with. Definitely recommend this facility

This is such a great facility!!! Very secure, very clean and welcoming! Customer service was great and Tom was very professional and gave us the best deal! If you're looking for a great storage space this is it!

Tom and Christine are excellent store managers. We are a vendor that works with Extra Space and they do a great job of running their site. Very clean and on top of things.

Great storage place! Tom is awesome! Such great help and a very nice space.

Store Manager Tom was awesome! Definitely would recommend this place to anyone who is looking for quality service and spacious, affordable storage!

Second time I've used this place for storage. They are great, fast rental process, great service as they offer the best and most realistic advice for my needs (storage size/insurance). I swear, someone is always on site and the place is spotless clean!

Second time I've used this place for storage. They are great, fast rental process, great service as they offer the best and most realistic advice for my needs (storage size/insurance). I swear, someone is always on site and the place is spotless clean! 🙌🏻🙌🏻🙌🏻

Tom gave me such great information for my first time storage experience! I will definitely recommend Extra Space storage!!

Needed a storage unit right right away and Tom was able to help me out. It was much appreciated and I feel confident that my personal belongings will be safe here :)

Tom did a great. Very helpful and got me the best rate possible.

Great customer service and very helpful. Highly recommend if you need some extra storage!

Great place and Tom is excellent!

Great place to store your property at a reasonable cost. Clean and Neat. The manager Tom is awesome and really helped me out in a bind. If I ever need a place to store again, I'll store with Tom and ExtraSpace Storage.

Tom is a great guy!

Very clean and safe place to house your belongings.

Great customer services and they got me in fast.

Tom is by far the most conversational and easy going manager I have dealt with in a long time at this company. I have been using various storage businesses in the past and NONE compares to here. Whenever I go there it is absolutely clean, functional, and secure. The lighting is very bright in the hallways, the elevator works flawless. I mange a bank and would love to have employees with his overall character and demeanor. He is a true asset to Extra Space Storage. Anyone looking for a long term or short term solution for storage needs,; this company and especially this location is a must go to. I would recommend this facility to anyone. Great Job Tom.

Was here twice love Tom great service it was very clean . Will come back again.

There are so many choices out there for storage that great service is one of the few ways these companies can stand out. As a two year customer at this facility, I can honestly say that Tom and the rest of the staff are the best. Responsive, approachable, professional, and available are just a few of the words I would use to describe my interactions with them. I have nothing but great things to say about the team and the facility. I would gladly do business with them again.

Customer Savvy and Clean Facility

So far so good. It is a very well maintained facility. And, the customer service has been wonderful.

I have rented here over the years and I was hoping Tom was still there as he provided me quality and attentive service. Sure enough, after the new owners, Extra Space Storage, bought the place, they kept a wonderful professional in Tom, business manager. The only reason I returned is because of Tom's wonderful reputation, knowledge and caring attitude of customers. I t was a wonderful experience and Tom got me a unit of my desire quickly and efficiently. I would recommend Extra Space Storage because of the the professional, neat looking establishment but mostly the grounds Manager, Tom Delpercio. Thank you, Nick

Very good storage spaces for decent prices. The customer service is amazing and the hours are super convenient. Only down fall is they should take the sign down on building B that offers FIRST MONTHS RENT FREE, it's false advertising I had two units at this location and neither came with first months rent free!

Truly excellent customer service. Tom went above and beyond, even coming out 2 hours after office hours ended to help guide my truck to the right unit. Would highly recommend this place to anyone!

The grounds are well kept up. Units are clean and Great management are all reasons why I have been a repeated customer .

Nice clean facility and courteous service

Tom was super helpful and helped me with everything I needed. Will return for future services

Tom was absolutely amazing. I'm sure you will find out why. Easy and simple. Will gladly store here anytime.

Great experience! Tom went above and beyond!

Prompt, quick and efficient. Very helpful. Accommodating

Very clean and helpful with my needs. Will def refer them to friends and family in the future.

This is my first time using a storage facility. I looked around at a few differant locations but this one had the best in everything! Easy to get to, EXTREMELY clean! Tom, the gentleman who helped me was very helpful and nice! He showed me around and walked me through to my unit. The process was quick and simple. The prices are amazing! Very competative. I'd recommend Extra Space Storage Willoughby to anyone!

Employees very helpful and friendly

Very nice & customer service oriented people. My only issue was the sign that led you to believe the first month was free, which it wasn't & my original reservation wasn't set up that way after I was told nobody could rent my space, & it was rented out. They got me the next available though, which I appreciated. I definitely recommend this location. Not many businesses are about customer service anymore, but these guys are! Bravo!

Amazing customer service

Friendly and very pleasant to work with

I went to several storage facilities before coming here and was told that the service was poor. I followed my budget instead of the advice and was not at all surprised to find out that the allegations of poor service was unfounded. I just recently moved out after three and a half years because I no longer needed extra storage. I've had numerous encounters with employees and at least 100 visits to the facility over that time. I would highly recommend anyone in need of storage to this facility, which is the only place I would take my valuables to be stored. I will miss the manager especially, always courteous, friendly, helpful and kind.

Fast and easy service friendly too and importantly secure would definitely recommend to anyone see Toma great guy

Clean, secure, and great price! I used this storage location for a month while I closed on my house. The process was easy and didn't have any trouble once I moved out. I would highly recommend them for storage and would use them again, if the need arose.

Great customer care. Well kept grounds.

Very impressed... Facility was clean, staff was knowledgeable and friendly, and the units are well light and very secure. Would definitely recommend.

Very nice guy and feel secure with my stuff. Clean store too.