Storage Units at 1909 W Loop 281 in Longview, TX 75604

Super friendly and helpful

Very Secure! Michele is very helpful and accommodating, cleanest facility we’ve been too!

Michelle very nice lady and helpful.

Michele at SecurCare Self Storage #0183 was very helpful, personable, and kind. She made our experience easy and enjoyable!

The lady at front desk is very helpful, easy to talk with and smiles and speaks every time I’ve seen her walking to my unit

Michele was helpful in my truck rental. Thank you!

If you are in the market for a short-term storage solution (<18 months), I highly recommend this location. Michele and Warren were always amicable, answered every question I had, and exemplified a spirit of customer service. The facility itself is in great condition with the proper security measures in place and moving equipment available for peace of mind and convenience. The staff regularly maintains a clean and clear environment. The price point for all of the above is very competitive if you are just needing a short-term storage solution (<18 months). The reason this review is not 5 stars is because people looking for a long-term storage solution (>18 months) here will potentially end up paying a considerable premium for it. Securcare Self Storage itself is just one of the storage companies in the NSA Brands family, which is an estate investment trust comprised of 12 self storage brands. This means Securcare Self Storage is part of a publicly traded entity whose primary concern is reasonable returns for its investors. The corporate directives to drive profit hinder the ability of the individuals operating the branches themselves to limit rate increases for the benefit of their customers. While an increase of 5-15% a year, depending on factors that influence overhead, seems reasonable, I was paying 73% over the starting rate after approximately 4 years. Michele, who operates this branch, worked as much as she could, with the authority available to her, to find a reasonable solution to rectify my situation, but unfortunately, I ultimately chose an alternative solution that better fit within my financial situation. In summary, I highly recommend this location for individuals looking for a short-term storage solution (<18 months) on the bases of customer service, condition, security, and convenience of the facility, and the starting rate, and I leave a word of financial caution for renters seeking a longer-term storage solution.

Our company has had a unit at SecureCare for a little over 3 years now. They have always been very easy to work with and suited our needs to a tee. We are moving the contents of the unit to a facility in Lindale which is much closer to where we all live now. Melissa has been a great help to us in facilitating our move. We couldn’t ask for a nicer, friendlier person to deal with! 5 star service all the way!!

Professional and just amazing to work with

Michelle made the process to secure a unit super EASY. She was very helpful and nice.

Michelle was very helpful and kind! She was attentive to my needs and helped me pick the best size option I need for storage.

Overall the SecurCare Storage facility in north Longview is a good place to store whatever you need to store. It is climate controlled. Michele made it easy to get signed up and accommodate us with a good space that met our needs. It's easy to get in and out of the storage area and there are usually several carts available to help you move your belongings to your unit.

Michelle was great she took the time to get me set up and showed me the unit I needed. She was very prompt and amazingly helpful.

I was helped out by Michelle, she was courteous, Friendly, and knowledgeable. she was patient with all my many needs and not once complained when most would have. Thanks again Michelle it was great doing business with you.

Great experience from start to finish. Front desk personel was amazing and sooo helpful. A+++ Not always easy buying a storage locker at auction but this facility made it a fun and memorable time.

I have checked with several storage companies in the Longview area recently. After meeting with Michele the choice was easy. She gave us her full attention and answered all of our concerns easily. It's rare to find people that really care about customes, she even returned a call after hours. With several choices of which storage facility to rent from, Michele gave us peace of mind. Very clean and organized. Thank you for all your help.

Michele is very helpful and knowledgeable. The facility is clean and inviting. Everything was very organized and easily accessible.

Michelle Wood is the best in the business! Her smiling face and great personality make it so easy to want to purchase a storage building from her company. If you are looking for a storage building, go see Michelle!

Michelle is so helpful, professional, and kind! Loved working with her during our storage process. 10/10 recommend 😊

Best storage manager ever super nice and easy to talk.

Michelle Wood is so amazing to work with and her facility top notch.

Very clean environment, super nice people.. Thank you so much Michele for all your help and making the process of getting our storage unit easy, You’re the best!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Great place to rent!

Very secure

Storage rooms are nice, but in my opinion it is way over priced. It is climate controlled, but it is still super warm in the units.

Office manager is always informative and willing to help! Very clean and knowledgeable!!!

Staff there is awesome! Ms Janice is the sweetest, very professional and takes good care of the facility. I don't know about the other facilities, but the one on the Loop is top-notch.

Very easy to work with and personable staff. They will give you a courtesy call if you forget to pay. The auto pay was easy to cancel and set up as well.

I absolutely love Ms. Janice!!! She was so friendly and helpful.

Janice was great!!! She made the process smooth and easy!

First of all I would like to say Thanks to Mrs Janice who has been a real sweet person to me since I started my storage here a year ago. She is very kind and understanding. She has worked with me on different occasions and everytime,she has stood behind her words. If you ever rent a storage. I would recommend this one where she works. Very nice and Professional. Thank you again

Only rented a storage unit for 2 months due to me switching apartments but the customer service from Janice was awesome! She answered every question I had, helped me during the process of renting a uhaul twice and save me money on getting a smaller unit for my things. Granted, this was my very first time renting a storage unit btw so at first I picked a unit online that was too big! Overall very helpful from start to finish! My things were safe and no signs of critters or anything roaming around. Will come back if I ever need to rent a storage unit again and already told friends of mines how great of an experience I had here! Thanks for your help Janice, it was greatly appreciated!

Knowledgeable , helpful and polite

Janice was very helpful setuping even taking uhaul after done unloading.

I have had a storage unit there since 2015 Janice goes above and beyond to make sure everything is good and that you're happy. the rest of the employees are super friendly and helpful.

Janice was so helpful with all the details and so delightful. Thank you!

Quick and fast to the point drop off was great all around!!

Janice was great!!! Her attitude was *100*. She treated us good and answered all our questions. In the near future we will be using SecureCare Self Storage again! Thanks so much Mrs Janice!!

Securcare Self Storage is a great choice! The manager Janice is friendly and very welcoming which was nice especially after a long moving process. This storage facility is huge, climate-control, clean, well-lighted, organized and customer service oriented. Its easily accessible as you can load in the front or the side at the drive-thru which was huge. The halls within the facility are wide enough to move things to. The units are clean and well lighted. Janice let me know I could transfer units when I told her I was moving things into my place but would leave behind two big items. Well, the month went by fast, and I forgot, lol. Well, when I was paying my bill, she remembered I moved out and reminded me again about the transfers. I’m glad she did as it helped me reduce my future rent payments especially since I didn’t need the space, lol. Thanks Janice! They really help the customers here when they can. I feel my things are safe & secure in friendly hands!

The lady that helped us answered all our questions and we rented a 10x30 space

Always great service, clean building, and very responsive.

They are one of the best in the town! If not the best.. fast & friendly service! Haven’t had one issue and I’ve been with this exact location over 2 years!

Mona was a big help to me if you need storage unit please contact her excellent service

Janice is absolutely the most helpful and friendliest employee. Ever. Called me back. On the phone. I did not have to text. Or goto apps. Or email. Janice is wonderful.

Very nice employee.

Very good service

Great place to store your items! Very secure!

Outstanding! The manager, Janice, is a very nice and caring person. She is an asset to your company!! Rented two units for furniture, and they were very clean and ready to move in.

The manager, Janice, is an asset to your company. She is very nice and friendly. Units we rented were very clean, and ready for moving things in!!

It's a clean, well-kept facility, that offers peace of mind knowing my belongings will be stored safely.

The storage facility was always neat, clean and safe. Janice always took care of my needs, answered all of my questions and was very accommodating. I would rent there again if I needed to.

Great no hassle experience with simple terms and payment arrangements. Climate controlled, good rates. Excellent hours.

I have been renting at this facility since August 1, 2012 and have always been very pleased. At that time, the name was Just Store It and Judy Tidwell was the office manager. Janice has seamlessly bridged the transition with her professionalism and kindness. She is always very polite and thoroughly answers every question. I have never had to call back and ask her to redo or correct a transaction. It is a pleasure to recommend SecurCare Self Storage to my clients because the building is always very clean and the climate controlled units are a must due to our East Texas weather.

Very respectful and was willing to answer any questions I had. I would recommend them in the Longview, Tx area.

Very polite, knowledgeable, and friendly! Very clean unit!!!

Great location, all First Floor, air conditioned - very very clean!

Great experience. Clean, secure storage units and the ladies are so nice. After selling my home I wasn't sure what size unit I needed or how many, so I had to change my contract SEVERAL times. They were so patient and helpful, trying to find me the most economical options. Janis is especially sweet, which was very apparent when it came time to move out. Thank you Janis!

This place was awesome. They do rounds, call you when your lock has not been locked properly. Ms. Janice is so nice and I appreciate this company. I finally was able to move my things out of storage after 3 years!! My things held up wonderful, couch, recliner, table and chairs. No issues! I thank ya'll and if I have to use ya'll again, will be back..HIGHLY recommend if you need a storage. 1909 W Loop 281!

Janice was extremely helpful from the initial storage unit rental to closing out the account. On a hot Texas day she provided cold bottled water several times to our movers and myself during the loading of the trucks. Highly recommend this extremely clean and well conditioned storage facility..

Best customer service...EVER!!!

You can store stuff here.

These folks have been so helpful over the last 7 years. First with stuff from mother’s old house, then over the last few months they have continued to service us well through our own move as we downsize to a new home. There’s never been a time that I haven’t been greeted by a smiling representative. Janice has been the latest in a great set of employees. She always has good information and ideas.

We had two units here during our move. The staff was super friendly and helpful. We really took advantage of the ability to back our vehicles into the facility to load and unload in all types of weather. The climate controlled units were very clean and well maintained. We wouldn't hesitate to use their services again if needed.

Normally I don't write reviews, but after the excellent customer service I received from the manager I just had to give her a review... She was excellent at multi-tasking because of course when I walked in phones started rining and people starting coming in.... she maintained a smile while she helped us all and we were in and out quickly. The appearance of the office was clean and professional and the premises and storage units were so clean. Ive used storage units before and they had carb webs and were extremely dusty with trash in them she exceeded all of my expectations even with helping me determine the size unit I needed. I would recommend the longview location next to shogun off loop 281 to anyone. I truly do appreciate your patience and kindness and ability to help me smile durning the hectic time of moving around the holidays..

I have used this facility twice. Staff and faculty are great!! Would recommend to any and everyone!

Very helpful staff. Having the carts there and access to a restroom was great. Thank you