Storage Units at 1230 Gum Branch Rd in Jacksonville, NC 28540

Great customer service

Super helpful and personable.

I couldn't find my gate code this morning which was stressful. The employee Shawn helped me by not only getting me the code but walked outside to test it to ensure it was correct! Great customer service 🖤🌿

Just wanted to say how much Mr. Shaun was very helpful and great customer service!

Great customer service, knowledge and professionalism!!!

The assistant Manager in the Gum Branch Jacksonville location was so helpful in getting my code and ensuring it worked. I think his name was Shun. I really appreciate all his efforts.

I am extremely happy with my choice and with the assistant property manager Elaine. I hope I spelt that right. She helped me tremendously and she even had great customer service. Thanks again SecureCare.

Shawn Hina was wonderful and very helpful!

Downgraded from a 10x20 room to a 10x10 room.

Fast and friendly. Like being able to get into my unit from 6am until 10pm. The only thing I have an issue with is a side door that is open. It's just a small door that people can walk in....

Great experience so far

Very professional customer service, and facilities are easy to get to and clean.

I was referred to this location from their Center street location because they had the unit size I needed. The employee on duty, I believe her name was Chandler, was very friendly and helpful. She made the whole process very quick and simple and explained everything in an easy to understand way. I would recommend to anybody looking for storage because you will definitely receive top notch customer service here

The worker there helped me a lot and was so nice!! Answered all the questions I had!

Very nice employee set me up with the storage unit.

Being able to sign a contract and gain access to a unit even when the office was closed was super convenient, however, I didn't like how the location I had to use was charging way more than their two other locations. Since my husband has to store his construction equipment in it we needed to have close access to our apartment to be able to grab what he needed on a daily basis. Storage units are not readily available and this one was definitely the most expensive when compared to other companies with the same size units.

I had a very good experience! The lady that helped me was friendly, professional and answered all my questions!

This is our 2nd storage unit we had to get and I love this place , they're friendly , professional, and answered all my questions! Best storage around !

Friendly staff, good prices.

Always friendly when i call and ask questions ! They are very nice at this location ! Thank you Iron Guard !

Stopped in to help my daughter pick up a U-Haul truck. It was moving day for her.

Friendly staff

Ability to sign up online was quick and easy. Availability was welcoming. Unit was clean upon receiving. Personalized codes for gate entry ensure security. Afforadable prices compared to other companies with similar capabilities. Would recommend to anyone.

Heidi was great at helping me get down to a something I can afford. Being disabled and not being able to work this was extremely helpful and very considerate of Iron Guard Storage to look after people that can't always get by on a limited income.

We have used this location for various truck rentals and recently got 2 storage units. Prices were the best, clean facility. I love the security and friendliness of the staff. It's not open 24hrs but that was not a problem for us. Definitely recommend and will continue to use in the future!

Ok

Secure storage, fair prices, no 24 hour access

Best storage very nice ladies that work there

Helpful to my situation

Amanda runs this place very good she is a very good hard nice worker!!

Friendly staff

Clean and good customer service

Fast service and easy to close out too! Was a blessing to have such a convenient location for storage while we needed it:)

The office staff were all very polite and professional. They accommodated us on multiple occasions and provided very clean and easy to access units. The only con we have to this location/facility is the limited parking for guests/customers. The staff has no control over this, but just our input to hopefully assist them in getting approval to expand for more parking. Thank you!

Been renting for years, love it

Convenient location. Excellent customer service. Thanks Amanda for a great experience.

It's a good place. Reasonable rates

Sharon was a great help at setting up my unit. The obstacles my daughter and I encountered the past week were more than enough to handle. The polite, professional and stellar customer service Sharon was able to provide made everything seem so less stressful! Thank you Iron Guard Storage for having such great and caring staff!!

The best

Great friendly service and the location offers plenty of security.

Good price and very courteous staff

This review is about a month overdue but accurate none-the-less. The two ladies that helped me were by far two of the best individuals I have dealt with in recent times. They treated me like a friend and customer and not just another "transaction", person returning a truck or individual needing a storage space. Most the times it is usually "what you see is what you get" and I have rented from a few facilities in this area. Most the time that is the case but with Iron Guard I got a lot better care and service than I paid for both here and compared to other facilities as well. I don't feel the need to share the details of my rental experience with them because regardless of my rental, equipment return or other business; I believe that their demeanor, customer service and overall desire to provide great care to each customer is the same regardless of the details of each individual situation. However, I do believe they look at you as just that; an individual person and situation. They will do what they can to accommodate your needs based on your situation; not what "most" people that come in there get. Thank you so very much to the great customer service you provided Iron Guard ~ An appreciative customer

Financially we all have struggles from time to time, or sometimes forget about bills. I'm in process of hearing results from a medical evaluation board and decided that placing belongings in storage and stacking BAH was a good idea. With all I had going on my wife and I forgot to make payments and were 2 months behind. Iron Gaurd reached out to us and worked with us to get payments arranged to where we could breath easy. THANK YOU IRON GUARD most storage units would have taken my belongings which was worth thousands. In comparison to the couple hundred I owed, Iron Guard's staff made sure they looked out to my best interest, and that's above and beyond customer satisfaction that will forever keep me loyal to this storage facility.