Storage Units at 4141 Snapfinger Woods Dr in Decatur, GA 30035

Ms. Gayle was a wonder representative. Very informative, and was able to help me find the right unit for me. Thank you Ms. Gayle

Jackie was excellent customer service and very helpful with app

Ms. Gayle Lee is a Wonderful property manager and the facility is convenient , I will be using their services again!

Gayle is a very nice lady, see made sure all my need were met thank you again!!!

Very helpful staff. I trust to leave my stuff here and also gayle is a Gem!. Very outgoing and nice.

Great customer service and affordable rates

The management is wonderful here. Gayle always greet you with a smiling face. She very helpful and knowledgeable. They offer many products at this location to make your move in or out smooth. I had my unit over 3yr and never once had a issue. Great facility. 5 stars all the way.

Thank goodness for Ms Jackie she I needed a bigger unit she stopped what she was doing and helped me right away! It's people like her with excellent customer service that the world needs!! She even helped me with setting up the app!!

Gayle was very helpful. I started the process online and came in to sign the lease document and get the access. She was a joy to work with - very pleasant and reassuring

Gayle is really nice and sweet. Answer all of my questions regarding my rental and helped me set it up.

Ms Gayle was very helpful thanks a lot

So far everything has gone well , even though in my hurriedness didn't take the time to notice the time for closing , otherwise I'm satisfied

Mrs.Gale went above and beyond to assist me with my rental unit. I thought I had previously reserved a unit via the phone reps, so it came as a surprise when I called to make sure everything was a go before my boss arrived to begin putting things into his unit. That’s when Gale informed me that there wasn’t a reservation on file for us. Mrs.Gale was able to save the day (and my job) she was able to make accommodations that worked in my favor as well as kept my boss happy!! She even did so with out it costing more!!! Thank you Mrs.Gale I truly do appreciate all you help!!!

Ms Gail is a was very knowledgeable friendly helpful and thankful for our business.

Ms. Grace (Decatur, GA) provided exceptional customer service from start to finish. In addition, she followed up with me to ensure I had everything I needed. Ms. Grace was able to understand my needs and provide the best options available to meet them. Not only will I continue to patron this location, but I will highly recommend it to others. Thank you again Ms. Grace!

Ms.lee was so professional with how she dealt with us and we loved our experience thank you.

Ms Gayle b is a very professional and very helpful in my time of need thanks Gayle keep up the good work

Great facilities …clean environment.. friendly efficient patient and professional services from Staff…would certainly recommend to Family Friends and Colleagues…thanks..!!👍🏽

Ms Gayle is so nice an helpful she made renting a parking space so easy and quick. She's a wonderful person

The customer service here is impeccable I highly recommend reaching out for help if you need it here they will make sure you are satisfied as a customer!

Gayle was nice and friendly.

I am over joyed to tell on my experience a securcareself storage Mrs Gayle Lee changed me from one small unit size to the next size . She called a handy man or mover to move my things in one day .I had 3 days to swap storage units out. First month free rental very genuine awesome customer service. I am pleased i am 😂 happy

Excellent

Came into the office to rent a unit and Jeremiah was extremely helpful and professional. He was able to get me the best deal possible and in the quickest time ever

Hello" first of all. I had. Issues renting the unit I went online to rent it, when I got to the store I wasn't in the system, so the manager wanted to charge me full price, I informed him of your special. He informed me. Thats only through a contract system and only they can make that deal" so I called them back a they made the reservation, .next. I had with the code, it took" three !!! Different codes. To.getin. next. I had a problem with the lock. It is very hard to put the lock on" it's very little space. To get the lock in the hole !!! Could use some upgrades. My apenlon

Ms. Jackie was a very sweet and intelligent. She helped me with downloading the app. I give her five stars as well

It was a great experience with Ms Gail

I came two mins till close, and I wasn't rushed or faced with attitude. The lady was wonderful and I'd refer anyone!

Great customer service Can an F anyone need any kind of storage unit come see Gayle.

Very down to earth I would definitely recommend Gayle when visiting this location

Well the online experience was very easy and smooth, when I got there to load my storage, my code did not work. Luckily the employees were walking in as I was coming in, they verified my information and gladly let me in to unload my truck. The lady assured me that my code would be working by the time I came back to unload more things, and indeed it did. So my experience was great! Would definitely recommend to a friend.

They were very very helpful and patient with me I definitely do recommend this storage facility first because the first month is free . Also their property is very safe and secure . Ms Gayle is very polite and pleasant to talk to and the pricing is also affordable

Will the united I was giving had a small hole on the right side wall,but thing were taken care of. Still took the unit.

So much help! Gail and Nate are wonderful!!!

Highly recommend this location have been using them for over a year

Tee was a great help! Very understanding and nice!

Best service with Nathiaf property manager

Tee is always very helpful

? ? ? be ware*

Liz was extremely helpful.

Liz and Nate were extremely helpful and and professional, I would definitely recommend!

Spoke with a person intead of a machine. Exellent customer service. Highly reccomend

I really enjoy the service of this location. Tony is a great property manager, I previously didn't secure my unit correctly I was contacted and shown how to properly lock it which he showed me while also in the rain this man's dedication is highly appreciated, he is personable and friendly thanks a lot Tony. 😀

Tony was so kind and accommodating for us. We really appreciate his professionalism and exceptional customer service skills. Highly recommend this location for your storage needs.

Nate was awesome ..very professional!!

I enjoyed time at self storage in DeKalb..Nate Johnston help with all my needs.very professional..

Nate was extremely helpful and made sure he answered all questions and made the process easy. Great customer service! Thanks again Nate!

Wow ! Renting was so easy . I call and rented over-the-phone . And when I arrive to site, the property manager, Nate Johnston, was very nice and friendly. He show me around the property and answer all my questions and really made me feel like I was home . Thank you SecurCare . 5 stars all the way !

Nate was very helpful & had Great Customer service

Property Manager "Nate Johnston" is wonderful and professional ! Thank you .

Property Manager Nate Johnston is extremely professional ! Very nice and made the renting process easy . Love this place .

Nate Johnston Was great @ Snapfinger location! Fast and smooth! 😊

Nate Johnston was the best! Professional, witty and polite. The facility was clean.

Ron was very helpful and knowledgeable. Excellent customer service. The fact that he was more concerned with my comfort level versus just trying to make a sale is the reason why I’m going to rent with this company. This particular location is super convenient but the one off Austin Dr(5min away)offers me a little more bang for my buck.

The staff is the best I’ve ever experienced at a storage facility. Friendly, helpful and they take care of business. The rates are cheap, the units are solid and there’s a sense of community with the other patrons that I’ve never experienced at a storage place. In fact, I’m moving the rest of my stuff from P.S. today.

Very professional I would recommend it for anybody

Mr. Cooper is very professional. I had an awesome experience and the prices are reasonable.

Great customer service and very secure. Reasonable prices and clean atmosphere with great tenants. highly recommended 😎

This is a place where not only do you get storage and a safe place for your storage, but it’s a place where you feel safe and more of a family environment! Mr Jay Johnson has really kept the place in A1 condition. And, he is a person that is very helpful and friendly to the storage community! I would recommend this particular storage facility to anyone. Excellent customer service!

Nice people

Omg this place is awesome, when my granddaddy and grandma died we used this storage to hold our belongings while we moved, unfortunately we were unable to pay continue to pay and lost our storage, but they kelp all of our pictures and memories safe, they could have thrown them away like the rest of the storage places after 30days but they kelp them safe for months. Jay Johnson is so amazing he did not stop until he found my family's belonging and carried them to my car. If you want a storage who cares about you and your belongings go to SecurCare Self Storage on Snapfinger RD. Thank you so much Jay sincerely made my day.

Very nice and accommodating!

Jay Johnson was so helpful and down the earth.

The place could use up to date maintenance but Jay Johnson did an amazing job with customer service it made me feel better

The professional mannerism of ( Jay ) the manager, makes SecurCare Self Storage a place you can feel confident and comfortable leaving your valuables. The place is clean and secure that's the reason it's called Securcare. Because it's secure and Jay care about your valuables.

The Gentleman Who Works Here Is Amazing Helpful, Professional, And Friendly! I Love This Storage Company!

Great customer service!

Good decent storages

Awsome office staff (Jay), very professional & great customer services skills.

Onsite manager was an awesome help and the facility was beyond my expectations! Will refer family and friends

Love this place!!! Great customer service and very affordable price!

Awesome staff, treats you like family. Very professional, and keeps the grounds clean and trash free. Jay the manager is always such a joy. Greets you with a smile and a pleasant attitude.Glad our company chose this location!

My name is Yolanda Reese and they are the best his sweet and a gift of God

Working with Jay is always a pleasure. I have forgotten my password, needed assistance and up sized my unit and he has always been professional and pleasant to deal with. Wouldn’t think of going anywhere else because enjoy dealing with him.

Jay was very helpful in assisting me with completing my account setup and providing useful information for my unit. Great customer service!

J. Johnson was very nice and professional.

Great customer service 😀 jay is the best !!!

I was looking for an indoor climate control storage unit because I do not having to brave the elements. Although SecureCare did not offer what I was looking for, Mr. Johnson was adamant on pushing other services that they offered. I appreciated the level of professionalism that he displayed even in the midst of my frustration of wanting to have my belongings stored closer to my mom. I decided to give this location 5 stars for level of customer of service that I and my family was provided, the ease of speaking with Mr. Johnson on unrelated topics, and the ability of Mr. Johnson to be empathetic to customer needs even when he was not able to check all of the boxes. It takes a special type of individual to deal with the public and everyone is not built for the customer service industry. Great Job!

Great customer service and a friendly environment. Mr. Johnson was extremely helpful.

I visited a Securcare Self Storage facility located at 4141 Snapfinger Woods Drive, Decatur, GA 30035. The store # 0156. I needed a storage facility to take my furniture to after moving out on 9/10/18, intending to have it taken to a new place. Unfortunately last minute I was told wouldn't ready until 9/14/18. It was last minute when I reserved a unit online and headed there with the uhaul. The exceptional service I was provided by the leasing agent Jay when I went in to discuss my reservation was refreshing, after gone thru a frustrating situation with my apt. Jay accessed the reservation and began to explain the sizes, the pricing, the late payment breakdown, what their amounts wld be, and the company's policy when affected by a moratorium. I have renters ins so I wld be able to cover the unit under that policy. After all papers were signed Jay advised me of the unit # and how to access it with the uhaul. The facility was clean, units roomy, and I was able to get my 1 bdrm apt into the unit with enuff room even for all the extra things u already had. Jay gave waters to us when I asked if there were some, and was by far the best service I've received in a long time from any company. The 1st month free def added to the lure of the website but Jay made the process quick, painless and I walked away a very satisfied feeling. Coming from a customer service background I can tell when I am being treated as a valued customer; and where I would recommend anyone I knew in need of storage. I wanna say thanks again to Securcare Self Storage for having a location with an agent named Jay, and I am very satisfied I made the decision to use you for my storage needs, and its been a customers dream to be treated as if they were the only customer they have....☺🎉🎉😁😎

I recently rented a Storage unit from Mr. Jay Johnson at SecurCare. I was really impressed at how good his Customer Service was and how accommodating he was to our family after we had dealt with such a hard time with finding storage in our area.I am satisfied with his service. He made this experience very easy and assured us things will be ok. I will refer others to look his location up on Snapfinger Wood Dr. for any storage needs. thanks Mr. Johnson...:)..

The new manger Jay has brought professionalism back to this company. He is informative, very detailed and persice and if he tells you he will do something you can be assured the task will be completed or the call will be returned. Responsible and decidaded to excellect customer service. If the company allow him the room to grow i see him taking this company in a great direction and even making the snapeefinger woods location more competitive with surrounding compentation. My family and friends have used this company on and off for over 15 years so we have seen mangers come and go yet I hope this company realizes this is an employee they would want to invest in and keep around he makes doing business with this company pleasurable.

The man was new at this job but he did a very good job its jest the manger she came by to pay her bill an he needed some help she helped a little but he needed more but she had to go so something that shouldn't took but 30min took a hour in a half

Good storage, just to many ant piles.