FAQs/HELP
Current Tenant Questions
General Questions
Current Tenant
I am a current tenant, how do I sign up for online access?
Click on the Existing Customers link.
What if I do not know my Account ID?
Contact the Store Manager or refer to a payment receipt for your account ID.
What if I did not provide an email address on my account? Can I still register?
Yes, simply put your email address in the proper field when registering as a current tenant and your account will be updated with this information.
I am having trouble setting up an online account to view my units. What should I do?
Contact the Store Manager and verify your account information is correct. The information you enter must match our records exactly. Don't forget to select your state and store location prior to verifying your account.
I do not know the password being asked for when registering. What do I do?
You can choose your own password when registering as a current tenant, so enter anything you feel is secure. Keep your password in a safe place in case you lose it.
I have multiple units; will all of these units show up in my online account?
Yes, if you have requested your units to be "linked" to one another under your account you will see all of your units.
I want to pay multiple months on my unit, can I do this in my account?
Yes, but currently payments have to be made in one month increments. So if you want to pay three months, three payments will be necessary to accomplish this.
I will be vacating my unit soon, can I move-out online?
Move outs are not available on-line. Please notify the manager per the terms of your Rental Agreement regarding vacating of your storage unit.
I am late making my payment this month, can I still pay online?
Yes, you can pay anytime online. Any additional fee's related to your account will be shown as due.
I have a late fee on my account, only wish to pay rent but cannot.
SecurCare Self Storage, Inc. requires online accounts be paid in full and cannot accept partial payments.
General FAQ
I have lost/forgotten my password. How do I recover it?
Click on the Existing Customers link, a new window will open - look for the "find your password" text and click on the "receive your password via email" link. Enter your email address then click on the Recover Password button. Your password will be emailed to you.
My address information has changed. Can I update this info on the website?
SecurCare asks that all change of address requests are submitted in writing.
What type of payments do you accept for online payments?
Currently we only accept credit card payments. All stores accept Visa, MasterCard, and Discover. Select stores accept American Express.